Article 1: Delivery Method
The products are delivered to the address specified by the customer on the order form. The consumer is required
Check the condition of the packaging of the goods upon delivery and report damage to the carrier
The supply and the company INIJAH in a week. With regard to shipping,
We work mainly with international priority mail package. As
to send, you will immediately receive a message informing you.
To minimize transportation costs, all products of small and medium size are shipped by
The postal service Colissimo. In addition to the book service 48 hours across France and
Offers the possibility of recovering the goods ordered at your local post office near the delivery address
In the absence of initial delivery during the presentation factor. More specifically, if you are absent the
Day of delivery, your postman will leave a notice in your mailbox, allowing you
Collect your parcel at your post office during normal business hours within 15 days. Colissimo
Monitoring is a very reliable service. However, it may, as in any expedition, there may be a delay
Delivery or the product gets lost. In case of late delivery from the time we indicated
The dispatch e-mail, we ask you to report the delay in sending us an email. We will contact you
Then the post office to launch an investigation.
It can take up to 21 days from the date of commencement of the investigation. If during this period,
The product is found, it will immediately re-routed to your home (most cases). But if
The product is not found after 21 days of investigation, the Post considers the package as lost.
It is only then that we will compensate for € 23 per kilogram (see Terms and Conditions modality
In case of loss of the parcel confirmed by La Poste information system or in case of damage of the package, and after investigation Customer Service or evidence provided by the sender, he may be at the request of a compensation may not exceed 23 € / Kg (including postage); except in case of fault of the shipper, consignee, force majeure, clean the thing or any other non-attributable to La Poste Vice element.
Post is in no way responsible for any incidental or consequential damages such as loss of profit, loss of contract, loss of opportunity, loss of picture.
Rembourssement post colissimo.
We disclaim all responsibility for the long delays in delivery due to the carrier,
Particularly in the case of loss of or independent of our will strike
Article 2: Delivery problems due to carrier
Any anomaly concerning the delivery (missing product compared to slip, damaged package, products
Broken, etc..) Will placed shown on the delivery form of "handwritten reserves",
Accompanied by the signature of the customer. The consumer must confirm this problem by sending the
Carrier within two (2) working days of the date of the registered letter with acknowledgment of
Recipient. The consumer must send a copy of the letter by fax or by
Article 3: Delivery errors
3-a: The consumer must make to society INIJAH the same day delivery or later
First business day following delivery, any claim of error of delivery and / or non-compliant products
In kind or in quality compared to the information on the order form. Any claim beyond
This time will be rejected.
3-b: The formulation of this claim with the company INIJAH can be made by email to
3-c: Any claim not made in the rules defined above and within the time limits will not be able
Be taken into account and release the company INIJAH any responsibility towards the consumer.
3 d: If you make a mistake or mistyped your delivery address when ordering, re-shipment will be at your expense,
INIJAH society, not being responsible for the error in your address.
Article 4: The product warranty
According to Article 4 of Decree No. 78-464 of 24 March 1978, the provisions herein shall not deprive the
Consumer of the legal guarantee which obliges the seller to guarantee against all consequences
The hidden thing sold. The consumer is expressly informed that the company is not INIJAH
Producer of products in the context of our website, under the law n ° 98-389 of 19 May 1998 and
In product liability. Accordingly, in case of damage to a person or
By a product defect of a property, the sole responsibility of the producer thereof may be sought by the
Consumers, on the basis of information on the packaging of this product.
Article 5: The right of withdrawal
The customer has a period of 8 working days from the day of receipt of his order to return at his expense the
product do not suit him or if he made a mistake on size. The customer will receive a credit note in the form
of a code which will be sent by email (validity 6 months from the date of receipt by email) of the amount of the
item onmly if the items are returned in their original states with labels and packaging.
Any products with stains, damages or any evidence that has already been worn can not de accepted.
The cost of re-dispatch and return will be done by the customer unless if it's the INIJAH company who made a
mistake on the size when sending the order, then the cost of return and re-shipping will be refund by credit card
or wire transfer.
All returns must be notified in advance to the INIJAH customer service by email at firstname.lastname@example.org or by
Phone at 0033.627.774.545
the products must be returned by shipping with tag to :