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Expeditions Returns
Shipping & Returns
Article 1: Method of Delivery
The products are delivered to the address provided by the consumer on the purchase order. The consumer is required
Check the condition of the packaging of the goods for delivery and reporting damage from carrier
On the delivery, as well as the company INIJAH in one week. As regards shipping,
We work mainly with Packaging international priority mail . Since we
do the shipment, you immediately receive a message informing you.
LA POSTE
To minimize transportation costs, all products of low and moderate congestion are shipped by
The postal service Colissimo Monitoring. In addition to being, the service book 48H throughout France and
Offers the possibility of recovering the goods ordered from your post office near the delivery address
In the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the
Day of the delivery, your factor will leave you a calling card in your mailbox, allowing you
Withdraw your packages to your post office during normal business hours, within a period of 15 days. Colissimo
Monitoring is a very reliable service. However, it may, as in any shipment, there could be a delay
Delivery or that the product goes missing. In case of delay in delivery compared to the time that we have indicated
In the e-mail dispatch, we ask you to report the delay by sending us an email. We will contact
Then the Post Office to launch an investigation.
It can last up to 21 days from the date of commencement of the investigation. If during this period,
The product is found, it will be re-routed immediately to your home (the majority of cases). But if
The product is not found at the end of 21 days of investigation, the Post considers the package as lost.
It was only at this point that we will dédomager a height of 21euros per kilogram (modality and conditions
Rembourssement of post Colissimo.
We disclaim any responsibility for the longer delays in delivery because of the carrier,
Particularly in the event of loss of goods or to strike.
Article 2: Problems of delivery because of the carrier
Any discrepancies regarding delivery (Product missing compared to slip, damaged package, products
Broken, etc.). Will be placed indicated on the packing slip in the form of "handwritten reserves",
Accompanied by the signature of the customer. The consumer will have parallel confirm this anomaly by sending the
Carrier within two (2) business days following the date of delivery letter with acknowledgment of
Recipient. The consumer must transmit a copy of the letter by fax or simple
Mail to:
INIJAH
Customer Service
17 rue Marechal Lattre Tassigny
93330 Neuilly-sur-Marne
FRANCE
Article 3: Errors Delivery 3-a: The consumer must make to the company INIJAH the same day of the delivery or at the latest by First working day following delivery, any claim of error of delivery and / or non-compliant products In kind or in quality compared to the indications listed on the order form. Any complaint formulated beyond This time will be rejected. 3-b: The formulation of this complaint from the company INIJAH may be made by mail to : Inijah@free.fr3-c: Any complaint not carried out in the rules defined above and within the time limits could not Be taken into account and will release the company from all liability INIJAH towards the consumer. 3-d: a receipt, the company INIJAH assign a number of exchange of the product (s) (S) concerned and will communicate by e-mail, fax or phone to the consumer. The exchange of a product can take place after the award to the consumer of a number of exchange in accordance with the approach outlined above. 3-e: If mistyped your shipping address when ordering, re-shipment will be charged to you, The company INIJAH, is not responsible for the mistake of your address. For an exchange or rembourssement The costs of removal and / or re-shipment will be at your expense. The products will be whether they have rembourssés Not deteriorated (etiquettes etc.) and must be sent to: INIJAH Customer Service 17 rue Marechal Lattre Tassigny 93330 Neuilly-sur-Marne FRANCE Article 4: Warranty products According to the Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof may not deprive the Consumer of the legal guarantee which requires the professional salesman to guarantee against any consequences Hidden defects in the goods sold. The consumer is expressly informed that the company is not the INIJAH Producer of the products presented in the context of the website, within the meaning of the Act No. 98-389 of 19 May 1998 and on To liability for defective products. Accordingly, in case of damage to a person or A property by a product defect, the only producer responsibility of the latter could be sought by the Consumer, on the basis of information on the packaging of that product. The terms and length of Guarantee producer are indicated on the cards produced. Article 5: The right of withdrawal The consumer shall have a period of 10 days to return, at his own expense, products would suit him Not. This period from the day of delivery of the order of the consumer. If that deadline expires on a Saturday, Sunday or a holiday or in this present agreement to the next working day. Any return must be Previously reported to the customer service of the company INIJAH by mail to Inijah@free.fr The product should be returned to : INIJAH Customer Service 17 rue Marechal Lattre Tassigny 93330 Neuilly-sur-Marne FRANCE
This right of withdrawal is carried out without penalty, except for the cost of return. In the case of the exercise
The right of withdrawal, the consumer has the option of requesting either a refund of the amounts paid, or
The exchange of the product. In the case of an exchange, the re-shipment will be at the expense of consommateur.En case of excercice
The right of withdrawal, the company will make every effort to repay the consumer within
15 days.
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